Operational dashboards for service performance
Monitor progress, deadlines and durations using operational records. Asset2Work helps managers identify delays and review service performance indicators.
Use operational data to guide decisions
Managing a service requires a view of planned work, outstanding tasks and recorded results. Asset2Work makes this information available through the dashboards included in the chosen setup. Managers can identify issues, investigate their causes and coordinate follow-up actions.
Explore: Maintenance management.
Track progress, timeliness and task duration
Indicators connect planned tasks, recorded work and time-based targets. They support analysis of progress, deadlines, timeliness and duration through the enabled capabilities. The choice of measures reflects service objectives, available data and licensing requirements.
Progress
Compare planned activities with recorded work.
Deadlines
Identify upcoming deadlines and tasks requiring review.
Timeliness
Assess work against the configured time targets.
Task duration
Analyze durations derived from available records.
Illustrative process representation. It does not reproduce the product interface.
Turn operational records into service measures
Each indicator needs a clear definition: included tasks, reporting period and completion rule. Operational records provide the underlying data. Making these elements explicit helps managers, teams and suppliers interpret the measure consistently.
Give teams and managers a shared view
An overdue deadline or an open task calls for a closer look at the work involved. Dashboards help identify issues for review and focus discussions with the people responsible. Task details add context to the indicator and support decisions about corrective action.
Explore: Field operations app.
Align indicators with service objectives
Service-level monitoring starts with agreed rules for what to measure and when a task counts as complete. Reporting periods, deadlines and completion criteria need to reflect the service being monitored. Indicators support operational SLA review, with interpretation tied to the relevant agreements and underlying data.
Included activities
Define which activities contribute to the calculation.
Reporting period
Set the time period to review.
Completion criteria
Agree which events establish task completion.
Choose the measures that support your decisions
Start with the decisions to support: addressing delays, reviewing a maintenance plan or analyzing job durations. We identify the required data and available dashboards, then agree indicator definitions with their users. A focused setup makes monitoring useful for day-to-day management.
Explore: Operational workflows.
See all capabilities in the Asset2Work overview.
Identify the decisions to support
Establish which aspects of the service need oversight: progress, deadlines or task duration. These needs shape the dashboard.
Review the available data
Identify the required records and how they are collected. Reliable interpretation depends on complete data and shared definitions.
Agree on measures and definitions
Define useful measures, reporting periods and interpretation rules, checking availability and activation requirements in the platform.
Review the dashboard with managers
Compare indicator readings with known operational cases. Check that the dashboard helps managers identify situations that need investigation.
Define how to monitor your services
Share your service objectives and the indicators you use today. We will review the data, measurement criteria and dashboards available in Asset2Work.
